Privacy Policy

Welcome to TradingLens, operated by TradingLens.in (“we”, “us”, “our”). Your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you access or use our website, courses, services, and related platforms (collectively, “Services”).

By accessing or using our website or services, you agree to the terms of this Privacy Policy and consent to the information practices described herein.

1. Information We Collect

a) Personal Information You Provide

When you register, purchase, or interact with us, you may voluntarily provide:

  • Full Name
  • Email Address
  • Phone Number
  • Billing/Shipping Address
  • Profile Information
  • Government ID for KYC (if required)
  • Any other information you choose to submit

b) Account & Transaction Information

When you enroll in courses or purchase services, we collect:

  • Enrollment details
  • Course progress
  • Payment details (transaction IDs, amounts — processed securely by payment partners)

Important: We do not store full credit card or bank account numbers on our servers.

c) Technical & Usage Data

We may automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Device type
  • Pages visited
  • Referrer URL
  • Click and scroll data
  • Time spent on pages
  • Interaction logs

This helps us improve user experience and analytics.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Creating and managing your account
  • Processing course enrollments and payments
  • Delivering services and course content
  • Personalizing user experience
  • Communicating service updates and support
  • Sending transactional emails
  • Analyzing and improving our website and offerings
  • Preventing fraud and enhancing security
  • Complying with legal and regulatory obligations

We will not use your personal data for purposes other than those described without your prior consent.

3. Payment Information & Security

We use trusted third-party payment gateways such as Razorpay to process your payments securely.

We do not collect or store your full credit/debit card details or banking passwords. All payment details are handled by secure, PCI-compliant third-party processors.

4. Cookies & Tracking Technologies

We may use cookies, local storage, pixels, and similar technologies to collect usage data and improve your experience.

  • Essential Cookies: Required for basic website functionality
  • Performance Cookies: Help us understand how users interact with the site
  • Functional Cookies: Remember your preferences
  • Marketing/Analytics Cookies: Used by third parties like Google Analytics

You can disable cookies in your browser, but this may impact user experience.

5. How We Share Your Information

We do not sell, trade, or lease your personal information to others.

We may share your information with:

  • Service providers (for payment processing, email delivery, hosting)
  • Analytics and marketing partners
  • Legal authorities, if required by law or to protect rights
  • Our affiliates or partners with your consent

All third parties are obligated to protect your data in accordance with applicable laws.

6. Third-Party Websites & Links

Our Services may link to external sites (e.g., social media, content partners). We are not responsible for the content or privacy practices of those sites. We encourage you to review their privacy policies separately.

7. Data Retention

We retain your information as long as required to provide services, comply with legal obligations, resolve disputes, and enforce agreements. After that, data may be anonymized or securely deleted.

8. Children’s Privacy

Our Services are intended for individuals aged 18 years or older. We do not knowingly collect data from children under 18. If we learn we have collected such data, we will take steps to delete it.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information
  • Correct or update inaccurate data
  • Request deletion of your information
  • Object to processing of your data
  • Withdraw consent to marketing communications
  • Request a copy of your data

To exercise any of these rights, contact us as listed below. We may verify your identity before processing requests.

10. Data Security

We implement appropriate technical and organizational measures to keep your data safe, including encryption, secure servers, and access controls. However, no online platform is 100% secure, and we cannot guarantee absolute protection.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any revisions will be posted here with the updated “Effective Date.” Your continued use of the Services after changes means you accept the revised policy.

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